Spa Policies

Booking and Appointments

  1. Appointment Booking: To ensure availability, appointments can be made through our website, by phone, or in person.

  2. Arrival Time: Please arrive 5 minutes before your scheduled appointment to check-in and complete any necessary forms.

  3. Late Arrival: Arriving late may result in a shortened treatment time to avoid inconvenience to other clients. We will hold your appointment for up to 10 minutes past your scheduled appointment time, if you are late more than 10 minutes your appointment will be released and you will be subject to our cancellation policy.

  4. Required Forms for New Clients: All new clients are required to fill out and sign any necessary forms that have been provided to them by Anor Spa at the time of booking or upon arrival to their first appointment. Failure to fill out our required forms may result in the cancellation of your appointment - no exceptions.

Cancellations and Rescheduling

  1. Cancellation Policy: We kindly request 24 hours' notice for cancellations or rescheduling.

  2. Late Cancellation/No Show: A 50% fee of booked services will be charged for appointments canceled in under 24 hours or missed without notice. Repeated no-shows or late cancellations will not be permitted to book appointments with us in the future.

Payments and Gratuity

  1. Payment: We accept cash, credit/debit cards, and select mobile payment methods. We do not accept checks, health insurance, or vouchers from any 3rd party (ex - Spa week, Groupon, etc).

  2. Gratuity: Tipping is at your discretion and greatly appreciated by our staff.

  3. Refunds: We do not offer refunds of any kind. ALL services, retail products, and gift cards are FINAL SALE.

Safety and Hygiene

  1. Sanitation: Our equipment and tools are sanitized and sterilized according to industry standards for your safety.

  2. Health Concerns: We care deeply for the health and safety of our staff as well as our clients. If you're feeling unwell or have a contagious condition, please contact us to cancel or reschedule your appointment immediately.

Gift Cards and Packages

  1. Gift Cards: Gift cards are available for purchase ONLY at Anor Spa. You may call us at 718-576-3733 to purchase by phone or visit our location at 141 Atlantic Ave. If you purchase one by phone, you will receive confirmation via e-mail. We do not mail out gift cards.

  2. Packages: Special packages may have their own terms and conditions.

We appreciate your cooperation with these policies to ensure a relaxing and enjoyable experience for all our guests. If you have any questions or need clarification, please don't hesitate to contact us.

Note: Policies are subject to change without notice. Please check our website or inquire with our staff for the most up-to-date information.